Resources for Downloads
Strategic Plan 2017-2022
This first Strategic Plan articulates the shared Vision, Mission, Core Functions, Policy Priorities,
Strategic Objectives and Resource requirements of the Kenya Leather Development Council for
the years 2017-2022. In developing this Strategic Plan, we have recognized the Council’s
strengths, weaknesses, opportunities and threats. Similarly, KLDC has been able to fully
appreciate some of the underlying challenges facing the sector. In realizing its Vision and
Mission, the Council is guided by its mandate, key result areas and strategic objectives which
also take into consideration the environment under which the Council operates.
To actualize the strategies and activities outlined in this document, the Council shall continue to
engage key stakeholders. Our collective undertaking is to re-dedicate ourselves to the important
task of successfully implementing this Strategic Plan. The operational processes will be reviewed
continuously to provide any necessary strategic adjustments.
The formulation of this Strategic Plan was made possible through the contributions and
consultations with our stakeholders. The Board of Directors and Management constituted
themselves to the Strategic Planning Committee. They played a major coordinating role and
generated valuable information. We profoundly acknowledge the professional input provided by
the external Consultants; for the strategic oversight throughout the formulation process.
To all our stakeholders who contributed either directly or indirectly to the successful preparation
of the Strategic Plan, we thank you most sincerely and encourage you to partner with us in its
We value all our clientele and strive for excellence in the services that we provide. Our customer service charter sets out our commitment to you and outlines the standard of service that you can expect in your dealings with us. Through our service standards we will;
- Provide you with clear, accurate and timely information
- Treat you with respect and always act with honesty and integrity
- Strive to continuously improve our processes and the way we do business with you
- Actively seek your feedback on our services to ensure they meet your needs
- Be responsive by dealing with all customer complaints as quickly as possible and respond to your
inquiries on phone, and on email.
Your feedback and comments are important to us. The information you provide will help improve our
services. When you receive good service, help us to recognize the efforts of our people.